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Terms of Service

Last updated: August 22, 2026

These Terms of Service ("Terms") govern your use of the Al Madina Visa website and our visa consultancy services, whether accessed through this website, WhatsApp, or in person. By contacting us or using our services, you agree to these Terms.

1. About Us

Al Madina Visa is a visa consultancy service operated by RAI. We provide guidance, document review, and application support for tourist, work, student, business, Umrah/Hajj, and family/dependent visa applications.

2. Nature of Our Services

Al Madina Visa is an independent visa consultancy. We are not a government agency, embassy, consulate, or immigration authority, and we are not affiliated with any government body unless explicitly stated. Our role is to guide, prepare, and assist you with your application.

No Guarantee of Visa Approval: The final decision on any visa application rests solely with the relevant embassy, consulate, or immigration authority. We do not guarantee that any visa application will be approved, and we are not responsible for decisions made by these authorities.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and truthful information and documents
  • Respond to our requests for additional information or documents in a timely manner
  • Understand that providing false or misleading information may result in visa refusal, for which we are not responsible

4. Fees and Payments

Service fees, where applicable, are communicated to you directly before work begins. Please confirm all fees, payment schedules, and refund conditions with us directly via WhatsApp or in person before proceeding, as these may vary by service and case.

5. Communication via WhatsApp

We primarily communicate with clients via WhatsApp. By messaging us or clicking our WhatsApp contact button, you consent to receive messages from us related to your inquiry or case, in line with our Privacy Policy. WhatsApp messaging is provided by Meta Platforms, Inc. and is also subject to WhatsApp's own terms.

6. Limitation of Liability

To the fullest extent permitted by law, Al Madina Visa is not liable for any indirect, incidental, or consequential loss arising from visa refusals, processing delays, changes in immigration law or embassy policy, or actions taken by third parties (including embassies, airlines, or other authorities) outside our control.

7. Intellectual Property

All content on this website, including text, graphics, and design, is the property of Al Madina Visa unless otherwise stated, and may not be copied or reused without permission.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted means you accept the updated Terms.

9. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles. Update if your registered jurisdiction differs

10. Contact Us

For questions about these Terms, contact us:

  • WhatsApp / Helpline: -
  • Email: -
  • Address: -
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