Last updated: August 22, 2026
This Privacy Policy explains how Al Madina Visa ("we", "us", "our"), operated by RAI, collects, uses, and protects information when you visit our website or contact us, including through WhatsApp.
1. Who We Are
Al Madina Visa is a visa consultancy service operated by RAI, providing guidance and documentation support for tourist, work, student, business, Umrah/Hajj, and family/dependent visa applications.
2. Information We Collect
We may collect the following information when you use our website or contact us:
- Contact information: your name, phone number, and email address, when you submit our contact form or message us.
- WhatsApp communication: your WhatsApp phone number, profile name, and the content of messages you send us when you contact us via WhatsApp.
- Visa-related documents: any documents or personal details you voluntarily share with us to assist with your visa application (for example, passport details, travel plans, or supporting documents).
- Technical information: basic, non-identifying information such as browser type, which may be collected automatically by standard web hosting logs.
3. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and provide visa consultancy services
- Assess your eligibility for a visa category and prepare your documentation
- Communicate with you about your case, including updates and requests for additional documents
- Improve our services and website
We do not use your information for any purpose unrelated to the services you have requested, and we do not sell your personal information to third parties.
4. WhatsApp Business Messaging
We use WhatsApp, a messaging service provided by Meta Platforms, Inc., to communicate with clients. When you click a "Chat on WhatsApp" button or button on this site, save our number, or message us first, you are opting in to receive communications from Al Madina Visa via WhatsApp related to your inquiry or visa case.
- Messages exchanged over WhatsApp are also subject to WhatsApp's own Privacy Policy and Terms of Service, which govern how Meta processes data on the WhatsApp platform.
- We only send you messages related to services you have inquired about; we do not use WhatsApp to send unsolicited marketing messages.
- You may stop receiving messages from us at any time by telling us directly on WhatsApp, or by blocking our number.
5. How We Share Information
We do not sell or rent your personal information. We may share information only in the following limited circumstances:
- With relevant embassies, consulates, or visa processing authorities, strictly as necessary to process your visa application
- With service providers who help us operate our business (for example, WhatsApp/Meta as our messaging provider), under their own applicable privacy terms
- When required by law or to protect our legal rights
6. Data Retention
We retain your personal information and documents only for as long as necessary to provide our services and to comply with legal or record-keeping obligations, after which it is securely deleted or anonymized upon request.
7. Data Security
We take reasonable measures to protect the information you share with us. However, no method of electronic transmission or storage, including WhatsApp messaging, is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to any legal record-keeping requirements
- Withdraw consent to WhatsApp communication at any time
To exercise any of these rights, contact us using the details on our Contact page.
9. Children's Privacy
Our services are intended for adults seeking visa consultancy. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
- WhatsApp / Helpline: -
- Email: -
- Address: -